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General Policy As an authorized distributor, MIDSOUTH PREMIER OPHTHALMICS honors the policies
of all soft contact lens manufacturers listed on this price list. Only products
purchased directly from Midsouth Premier may be returned to Midsouth
Premier. Expired or discontinued products will not be accepted for credit or
exchange. All postage charges for lenses being returned by accounts are the
responsibility of the sender. Loss or damage occurring during transit will be
the responsibility of the sender. Midsouth Premier reserves the right to
monitor all lenses returned for exchange or credit. Accounts with returns and
exchanges greater than 15% of purchases may lose all return and exchange
privileges. Midsouth Premier's Soft Lens Customer Service Department must be
notified within five days of billing of any lenses damaged or received in
error. A return authorization number is required on all blister products
returned. Defective Lenses All defective products returned to Midsouth Premier must be accompanied by a defective lens return form. Copies of this form are available through the Soft Lens Credit Department (800-735-6662). Lenses that are found to be defective will be replaced on a unit-for-unit exchange for the same product type and prescription. Please note that all defective lenses must be returned in original packaging and copy of original invoice. All manufacturers reserve the right to inspect lenses claimed to be defective. If no defects are found, or excessive handling or misuse are evident, the credit originally granted by MIDSOUTH PREMIER will be reversed and a processing fee of $5.00, plus the amount charged back by the manufacturer, will be charged. Defective soft lenses packaged in blister packs will be replaced with a trial lens. The policies stated above are subject to change at any time without prior notice due to changes made by individual manufacturers. The policies of manufacturers supersede all policies stated in this general outline.
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